When the software scans the content related to your business it determines whether the comments made are positive or negative based on word choice. In the event that it is not picking up sarcasm, slang or misinterprets the tone of the content, you have the ability to easily change the sentiment for each particular post.
How Does the Mentions Section Determine the Sentiment? Print
Modified on: Fri, 2 Oct, 2015 at 2:50 PM
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